Return policy

Shipping time depends on the location of your delivery address.

International Standard Shipping: This service may be delivered via your local postal service and may not include a tracking number. If you use a trackable service, your shipping confirmation email will include a tracking number link, allowing you to easily check the status of your package. Orders typically arrive within 10-20 business days, depending on your location. If delivery takes longer than this, please allow up to 25 business days from the date your order leaves our warehouse.

International Express Shipping: Our courier offers fully tracked shipping. Your shipping confirmation email will include a tracking number link, allowing you to easily check the status of your package. Orders typically arrive within 3-7 business days, depending on your location. If delivery takes longer than this, please allow up to 10 business days from the date your order leaves our warehouse.

Some more remote addresses may require longer shipping times. Costs depend on the weight and size of your order.

If your order includes personalized items, it may take an additional 3 business days to ship, regardless of the shipping service selected.

Custom/personalized orders may use a non-tracked delivery service. If you have not received your order, please notify us within 40 business days of shipment. Order tracking cannot be guaranteed after 40 business days.

Additional Information

Handling Fees

In addition to the shipping fee, a handling fee may be charged to cover storage and packaging costs. This fee will be displayed at checkout.

Customs and Duties

Unless otherwise stated, all items are shipped from the UK and may incur duties and other charges when entering other countries. Any duties, customs clearance, taxes, or carrier charges are the responsibility of the recipient and are not our responsibility.

We cannot disclose the thresholds and rates for other countries as these are set by each government and can vary significantly between countries and even between products. If any additional costs are incurred during delivery, our carrier will contact you to arrange payment.

Availability varies: If you have selected an item with variable availability, we will ship it once all items are ready.

Order Shipping: While we strive to process and ship your order the same day, this may not always be possible for the following reasons:

· Pre-orders: Pre-ordered products or products that are out of stock at the time of order will be shipped within the timeframe specified on our website.

· Payment Card Verification: Occasionally, we may require additional verification of your payment card, which may delay your order. This is to reduce the risk of fraud.

Customers may request a return or exchange within 5 days of receiving their item. Refunds will be processed using the payment method you used.

Please note: Items marked "Final Sale" are not returnable or exchangeable.

Special offers and promotional items are excluded and are subject to our regular return/exchange policy.

Cancellations

We accept cancellations before the product has been processed. If you cancel your order before processing, you will receive a full refund.

If the product has already been shipped, unfortunately, we are unable to cancel the order.

Return/Exchange Conditions

All items must be returned in their original selling condition, without wear, washing, or alterations, and with all tags intact.

All items must be returned with their original packaging. All items must be returned in a single package.

Returns/exchanges must be made using the same service as the original shipment.

We only accept returns/exchanges within the country/region from which the order was originally shipped. For example, orders shipped to the United States must be returned within the United States.

Custom-made items cannot be returned.

Unfortunately, returns/exchanges are not free (import and shipping costs are your responsibility).

For hygiene reasons, lingerie, some jewelry, makeup, and skincare products cannot be returned. Swim trunks and swimsuits must be returned with sanitary napkins.

Of course, any defective items can be returned.

We reserve the right not to accept any returns/exchanges if the product shows signs of wear or has been used or altered from its original condition.

If we deny your refund/exchange request, we will notify you; you will have the option of having the product shipped back to you at your expense.

How do I return an item or my entire order?

Step 1: Please contact our customer service team and provide the following information to initiate the return process:

Order number

Proof of purchase

Video or photo of the defective product

Step 2: Return your receipt along with the item in its original packaging.

Step 3: Complete three copies of the Return Proforma Invoice form. Place all forms in a transparent envelope and attach it to the package (do not seal it). These documents are required for customs clearance, so please ensure they are completed completely.

Step 4: Hand the package to the courier and securely close it after they inspect the return.

Refunds

Refunds for returns will be issued to your original form of payment. Return shipping costs are non-refundable.

Once your package arrives with us, please allow 3-7 days (depending on peak times) for processing. If your return does not meet the listed conditions, we will return the package at your expense. Once your return is accepted, we will issue a refund and send you a confirmation email.

Return/Exchange Address

Room 7158-2194, Sino-European Building, Paopu Street, Fancheng District, Xiangyang City, Hubei Province, China

We can provide support through the following methods:

Email: ianthaettel8212@outlook.com

We strive to respond to your questions within 24 hours.

Customer Service Chat Hours:

Monday-Friday: 9:00 AM - 6:00 PM ET

Now available in English.